Frequently Asked Questions

  1. How Secure is the information?

  2. Is my data backed up?

  3. Is there a commitment period for using Flockwatch?

  4. What if our church has a need that Flockwatch doesn't provide?

  5. How is training provided?

  6. Can I migrate my existing information into flockwatch?

  7. How are families grouped together during data migration?

  8. Is there a charge for using the Help Desk?

  9. Is Flockwatch easy to set up and use?

  10. Is there an ideal church size for using Flockwatch?

  11. Is there a limit on the number of users?

  12. Does Flockwatch Cater for Multiple Campuses?

  13. What printers can I use with Flockwatch?

  14. How do we make payments and when are they due?

  15. Can I trial the system?

  16. I still have more questions - how can I get in touch?

How Secure is the information?

We take security of your information very seriously. All your data is stored on a server with a reputable Internet Service Provider and incorporates features that ensure high availablility and automatic failover to redundant hardware if required.

All data transferred from and to the Flockwatch database is encrypted using SSL certification. The SSL certificates are sourced from Thawte, who provide the highest level of encryption available for internet users. For more information on SSL click here.

When you set up Flockwatch you have a large range of security options for who has access to your data and to what level. It is the responsibility of the people given access to keep their passwords private and to maintain the confidentiality of the data they have access to.

The team at Flockwatch have access to your data but our agreement with you is to only access this data on your request when providing help desk support and this information is treated in the strictest of confidence.

The final level of assurance is in the nature of the actual data included. No credit card or financial details are stored. Date of birth is permitted but not required, and may be entered as an estimate only. Pastoral notes have additional levels of privacy that can be customised for each note.

Is my data backed up?

Yes, the data is backed up nightly. Backups are immediately available for the previous two evenings, as well as each Sunday night for the last 8 weeks. If for some reason you require a portion of your data restored, there may be a charge to provide this service depending on the complexity of the task.

Is there a commitment period for using Flockwatch?

No - you can cease using Flockwatch at any time by notifying us. We will then simply cease monthly billing and disable your access. We aim to always exceed your expectations, and believe that once you start using Flockwatch, you will want to stay with us.

What if our church has a need that Flockwatch doesn't provide?

We are always looking for ways to improve Flockwatch in a way that benefits other churches. If you have an idea for an enhancement or new feature then we are happy to hear it - simply add it as a help desk request. If we consider that this idea is achievable and will benefit other churches then we will generally include it at no charge. If your request is very specific to your own situation then we may quote this as a site specific modification. In the vast majority of cases the suggestions provided to us are added to the enhancement list and prioritised for implementation as soon as possible at no additional cost to the church making the suggestion.

How is training provided?

Flockwatch has online training tutorials which enables users to learn about the system in their own time and at their own pace. We also find that in the early implementation stages system administrators often benefit from speaking with our help desk. We have therefore allowed some training time for assistance via Skype. We find that Skype is a very useful tool as it enables us to talk over the internet while sharing screens, allowing us to easily demonstrate set up alternatives.

Can I migrate my existing information into flockwatch?

If you can load your existing information into a spreadsheet format, we can import it into Flockwatch for you. We have a number of import formats available, covering Person Demographics, Group Memberships, Training Courses Completed, and Actions Undertaken. If you have additional data that also requires importing, we are happy to discuss this with you and will investigate how we can accommodate your need.

How are families grouped together during data migration?

When migrating the data, Flockwatch will group people into the same family if they have the same address and home phone number. Once people are grouped into families, it is a simple process to move people between families if this is required.

Is there a charge for using the Help Desk?

Help Desk support is included in the monthly fee. The Help desk is available for nominated System Administrators - generally one or two people are permitted depending on your level of monthly support. System Administrators can lodge a request through the help desk and our aim is to respond within one working day. In most cases it will be much quicker. System Administrators can also book a Skype session to speak directly with the help desk.

There is a cap on the number of hours available per month for support depending on the level of monthly support you are paying. In most cases you are unlikely to exceed this but if your demand is high for some reason then we will notify you and discuss whether an additional fee will need to be charged. The training tutorials have been developed to cover most of your questions and we have found that once churches are past the initial set up the demand for the help desk is generally quite low, but we are always here to help.

Is Flockwatch easy to set up and use?

We continually receive feedback on how easy Flockwatch is to use. It has been designed to enable staff and volunteers to easily do the tasks they need to do.

Setting up Flockwatch can be more complex depending on the level of customization you require. Many churches have particular ways they prefer to work and don't want to conform to a one size fits all approach. To allow for this we have a large of range of options to customize Flockwatch for your church. But don't worry, we have video tutorials to explain the process and we are happy to speak with you regarding your needs and guide you through the set up process. It is helpful to find someone in your church who is aware of your systems and also good with computers to assist with the initial set up.

Is there an ideal church size for using Flockwatch?

Currently we have churches with over 5,000 attenders. There is no upper limit on the size of a church as Flockwatch has been designed to meet the demands of very large churches Smaller churches who are focused on growth find that Flockwatch sets them up well for the future. We have offered a pricing structure which makes it more affordable for small churches. By the time your numbers reach about 150 you will start to receive the full benefits of using Flockwatch.

Is there a limit on the number of users?

There is no limit on the number of users on Flockwatch. The pricing structure is based on the number of regular attenders not on the users or even the number of campuses.

Does Flockwatch Cater for Multiple Campuses?

You can include multiple campuses on the one system if you work as a single church that meets in different locations. If you have related churches where each church is mostly autonomous then we would encourage you to set up each church with their own database.

What printers can I use with Flockwatch?

For printing reports within Flockwatch, any printer is fine. For printing labels and pickup cards for Children's Church Sign In, we only provide an interface to the Zebra GK420d, and some other superceded Zebra models. We have found the cost of the labels for the Zebra printers is far less than with other brands, and it is our desire to ensure that the ongoing cost to churches is kept to a minimum. The Zebra labels come out at about 1.5 cents each, while we have found that the equivalent Brother labels are around 7.5 cents each.

How do we make payments and when are they due?

When you sign up, we will send you an Authority Form for Automatic Payments. This allows you to specify the credit card or Australian Bank Account that you wish us to debit for the payments relating to Flockwatch usage. We will issue you with an initial invoice for the set up fee. Then at the beginning of each month you will receive an automated monthly invoice for that months usage. Payment in Australian dollars will be automatically deducted within 3 working days from the account or card that you specify.

In order to comply with the Payment Card Industry Data Security Standards, your financial details are not keyed into Flockwatch. Instead, they are entered into a bank's payment processing system. This is an additional safeguard to the already significant security built into the application. Inet Solutions do not retain your financial details in an online environment.

Can I trial the system?

Absolutely. Simply click on the Info Pack link below and follow the instructions.

I still have more questions - how can I get in touch?

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